Welcome to Ambiance Wood Burners

We deliver quality wood pellets, kiln dried firewood and wood briquettes throughout mainland US and Canada.
Give us a try by ordering online or contacting us the office on ambiancewoodburners@gmail.com to place your order.

Featured Pellet Stoves, Woods Pellets, Firewood & Briquettes

A bit more about us

We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team. If you aren’t yet a Ambiance Wood Burners customer we’d love to have the opportunity to show you why most of our business is referred by our existing customer base.

The Ambiance Wood Burners Difference: Value, Quality, and Customer Satisfaction

 Ambiance Wood Burners is committed to providing our customers with the best possible firewood experience. We combine a frictionless supply chain, pioneering technology, and a customer-first approach to deliver high-quality firewood at affordable prices

What our customers say about us:

Richard
An excellent start
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Having inspected my biomass boiler inner burner tube after using for a short while what are for me a new source of pellets, I believe that Platinum Plus are top quality pellets. I also want to mention that I was impressed by Karen, Customer Service Manager for Ambiance Wood Burners who oversaw the fulfilment of my first order. She was not only professional in her approach, but also came across as a very nice person keen to help. Certainly an asset to the business.
Karatepaul
Pretty decent oak logs well packaged…
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Pretty decent oak logs well packaged with the pallet being suitable for kindling.
Trudy Bryce
First class service.
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Staff extremely helpful. Had to order a large amount of wood and needed to come when it was not raining due to having to move it to the back of the house. It was booked to come on the 16th May but the weather changed to rain, ringing them to change to the next day which they did. I'm sure after completing the order for one day and then having to change it was a headache as it had to be brought up to the east midlands. Delivery fantastic driver extremely helpful, having to use a pump trolley x 4 to bring off the roadside.It broke down and the driver with no hesitation contacted someone in the next village and they brought another trolley. All done within an hour. couldn't have wished for a better service from White horse energy and delivery company
Customer
The customer service was fantastic
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The customer service was fantastic; Karin was personable and attentive. She understood our issues with the varieties of wood fuel and the transportation needs we had. Brilliant product and service! Thank you Ambiance Wood Burners.
C.E.
5 Star Service.
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Very happy with this companies customer care after an issue with their contracted supplier for the delivery service. Several issues with our order at pointy of delivery but Ambiance Wood Burners took control and gave us a satisfactory outcome to the problem after an investigation. Very happy with the service and products received from the company. I would, and have already recommended to several others who intend to use. Thank you.
ChrisChlo James
Great products and great service
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Great products and great service. Competitively priced too. The team are always helpful and professional.
Christy Harvey
Very helpful customer service
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Very helpful customer service, fast delivery and how brilliant is it that two bags of their hardwood fit exactly in my glawning log burner bag, dry and tidy. Thank you so much 😊
Gaby Moran
Great product, excellent service
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We’ve used these guys a few times now and can highly recommend. We buy full crates of kiln dried oak firewood and it is of consistently good quality. The high density of the oak and low moisture content from kiln drying make it burn hot and long, while emitting little smoke. In our log burner it quickly warms the room and the residual heat can be felt the next day. Ordering online is easy, the free courier tracked delivery is punctual, with a friendly call to confirm access, date and time, both the day before the delivery and from the driver shortly before arrival. An all round first class service.
Doc M
Too dry to burn safely
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I ordered two Max crates of kiln dried birch from Ambiance Wood Burners. The delivery was on time. Unfortunately when I checked the moisture content of the wood it was all between 0% and 1%. I have never seen firewood this dry before and so I checked the readings with two other moisture meters. According to stove manufacturers: "Can firewood be too dry? While it’s essential to avoid using wet firewood, excessively dry firewood can also pose challenges. Extremely dry firewood burns quickly and can lead to an overly hot fire that may damage your fireplace or wood stove and is likely to be uncomfortable for you and your family. The best way to check if certain firewood is too dry is with a moisture meter as it will give you an easy-to-read percentage – anything less than 15% is too dry." I rang Ambiance Wood Burners and was basically told to suck it up. This wood is way too dry and shatters when chopped. Basically, I have bought a life-time's supply of kindling (1.98 tonnes).
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Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.

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