asdsadasda

Ambiance Wood Burners is a leading supplier of wood pellets, kiln dried firewood, and wood briquettes in the US and Canada. We offer blisteringly quick delivery times and a commitment to exceptional customer service.

We believe that our products should be of the highest quality at the best possible price. That’s why we have excellent relationships with suppliers both at home and abroad. When you place an order with White Horse Energy, you can be sure that you’re getting the best possible value for your money.

Ambiance Wood Burners is the only specialist bagged wood pellet retailer with representation on the board of the US Pellet Council. This means that we can lobby for our customers’ needs and requirements at the highest level. We’ve been awarded the Feefo Platinum Service award several years in a row, which is a testament to our commitment to customer satisfaction.

Order your wood pellets, kiln dried firewood, or wood briquettes from Ambiance Wood Burners today and experience the difference.

What our customers say about us:

Richard
An excellent start
Read More
Having inspected my biomass boiler inner burner tube after using for a short while what are for me a new source of pellets, I believe that Platinum Plus are top quality pellets. I also want to mention that I was impressed by Karen, Customer Service Manager for Ambiance Wood Burners who oversaw the fulfilment of my first order. She was not only professional in her approach, but also came across as a very nice person keen to help. Certainly an asset to the business.
Karatepaul
Pretty decent oak logs well packaged…
Read More
Pretty decent oak logs well packaged with the pallet being suitable for kindling.
Trudy Bryce
First class service.
Read More
Staff extremely helpful. Had to order a large amount of wood and needed to come when it was not raining due to having to move it to the back of the house. It was booked to come on the 16th May but the weather changed to rain, ringing them to change to the next day which they did. I'm sure after completing the order for one day and then having to change it was a headache as it had to be brought up to the east midlands. Delivery fantastic driver extremely helpful, having to use a pump trolley x 4 to bring off the roadside.It broke down and the driver with no hesitation contacted someone in the next village and they brought another trolley. All done within an hour. couldn't have wished for a better service from White horse energy and delivery company
Customer
The customer service was fantastic
Read More
The customer service was fantastic; Karin was personable and attentive. She understood our issues with the varieties of wood fuel and the transportation needs we had. Brilliant product and service! Thank you Ambiance Wood Burners.
C.E.
5 Star Service.
Read More
Very happy with this companies customer care after an issue with their contracted supplier for the delivery service. Several issues with our order at pointy of delivery but Ambiance Wood Burners took control and gave us a satisfactory outcome to the problem after an investigation. Very happy with the service and products received from the company. I would, and have already recommended to several others who intend to use. Thank you.
ChrisChlo James
Great products and great service
Read More
Great products and great service. Competitively priced too. The team are always helpful and professional.
Christy Harvey
Very helpful customer service
Read More
Very helpful customer service, fast delivery and how brilliant is it that two bags of their hardwood fit exactly in my glawning log burner bag, dry and tidy. Thank you so much 😊
Gaby Moran
Great product, excellent service
Read More
We’ve used these guys a few times now and can highly recommend. We buy full crates of kiln dried oak firewood and it is of consistently good quality. The high density of the oak and low moisture content from kiln drying make it burn hot and long, while emitting little smoke. In our log burner it quickly warms the room and the residual heat can be felt the next day. Ordering online is easy, the free courier tracked delivery is punctual, with a friendly call to confirm access, date and time, both the day before the delivery and from the driver shortly before arrival. An all round first class service.
Doc M
Too dry to burn safely
Read More
I ordered two Max crates of kiln dried birch from Ambiance Wood Burners. The delivery was on time. Unfortunately when I checked the moisture content of the wood it was all between 0% and 1%. I have never seen firewood this dry before and so I checked the readings with two other moisture meters. According to stove manufacturers: "Can firewood be too dry? While it’s essential to avoid using wet firewood, excessively dry firewood can also pose challenges. Extremely dry firewood burns quickly and can lead to an overly hot fire that may damage your fireplace or wood stove and is likely to be uncomfortable for you and your family. The best way to check if certain firewood is too dry is with a moisture meter as it will give you an easy-to-read percentage – anything less than 15% is too dry." I rang Ambiance Wood Burners and was basically told to suck it up. This wood is way too dry and shatters when chopped. Basically, I have bought a life-time's supply of kindling (1.98 tonnes).
Previous
Next

Need help with your order?

Our customer service team is here to help and answer any questions you may have.

Contact us

Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.

Join the Club

Join thousands & join our mailing list to keep ahead of our best prices.

Buy Now

Use Payment Methods to split your purchase into interest-free installments.

Award Winning Service

White Horse Energy has won the Feefo Platinum Service Award

Can we help?

Get to our customer support send us a message there.

Shopping Cart
Scroll to Top